K.C.K. Strives to Make Every Aspect of Your Experience Headache-Free.

Scenario of an up-front design review
The customer's situation What K.C.K. does What this means to the customer
Customers request K.C.K. to build a die to produce a part with very tight tolerances. K.C.K. reviews the print before the quote. If they can’t make it, they tell the customer that the tolerances specified were too tight to hold consistently as the part was designed. K.C.K. offers to assist the customer to request for broader tolerances on select features from the end-use customer. Some customers have instead opted to find another tool source to accept the job according to print. Many of those customers have found themselves at launch with a tool that cannot consistently produce parts to specification, and suffering with costly sorting and rework operations.
Through pro-active progress reporting

The customer's situation What K.C.K. does What this means to the customer

The tooling engineer is overworked due to the company running lean and short on staff,

"I dont have the time to visit your shop every week to see how the tool is progressing."

K.C.K. pro-actively sends a weekly timeline presenting the real progress of the tool against the expected delivery date. The tooling engineer spends less time on the telephone or in the car chasing down the status, and more time adding value to the company. One customer of K.C.K. doesn't visit the shop at all - not even when the tools are complete!
Through standing behind our work

The customer's situation What K.C.K. does What this means to the customer
"We've got your die in our press and it doesn't work!"

K.C.K. is confident of the performance of the tool when it leaves the shop, but we don't waste time arguing with the customer: "We'll be right over." Customer satisfaction is our priority.

K.C.K. verifies the condition of the tool against the prints to be sure we did what we said we'd do, and to locate any damaged trouble spots.

K.C.K. die makers also show the customer how to use the built-in adjustability and in-press repairability features to get it running sooner.

If the tool wasn't right, the customer isn't left holding the bag — or rather left holding the boat anchor without time to get a working tool.

 

 

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